How do I order wedding invitations?
We are currently in the process of revamping our site to include our signature line of wedding invitations available for purchase. For more information on our custom designs, please read about our services on the Invitations & Stationery page, then Contact Us for a complimentary consultation which can be done in person if you are in the Monterey Bay Area or via phone or email.
Do you have more photos of your designs?
Please visit our Custom Invitation Gallery to view some of our past custom designs. We'll be showcasing our new signature line of invitations featuring Brenna's artwork in November 2008. Please subscribe to our newsletter for updates!
How much do your invitations cost?
Our invitations are custom designed, so prices vary depending on style and materials chosen. Please see our Pricing Guidelines page for more information.
Do you offer items for events other than weddings?
Yes! From birth announcements to anniversary parties, we'd love to help create the stationery for your event. A minimum quantity of 25 is required. Please Contact Us for more details.
Do you work wiith clients outside the US?
Yes! Most of our clients are located in the United States, but we would be happy to work with international clients via phone, email and mail to design a wedding stationery suite! Our initial conversation works best via email, please fill out the Custom Inquiry form and we'll go from there!
Do you have a store I can visit?
Not at this time. We are a home-based design studio which allows us to keep our overhead low and pass the savings onto you. If you would like to see our invitation designs in person and you live in the Monterey Bay Area please Contact Us and we can schedule an appointment to meet. All of our consultations are held at a mutually agreed upon location, usually a coffee shop or cafe.
Can you help with invitation wording?
After our initial consultation, we provide you with a Style Guide that outlines your font choices, as well as guidelines for choosing your invitation wording and the correct way to address your envelopes. We also recommend websites such as VerseIt, which has many great wording guidelines!
How soon will I receive my order?
After receiving your order, we routinely ship your products within 3 business days, often sooner. This does not apply to Custom Design work, which may take up to 2 weeks to ship.
Shipping time for US orders is 3-5 days via USPS Priority Mail and 5 days via USPS First Class Mail. Please note that the above timelines are approximate- once we ship your products we have no control over how fast they will arrive from the Postal Service, and delivery times can vary depending on weather and other factors. We ship all packages with Delivery Confirmation and an email will be sent to you for package tracking.
International orders vary depending on shipping method used. Global Priority Mail may take 4-6 days, while Airmail Parcel Post may take up to 10 days.
How should I care for my print?
Like other works of art on paper, our prints should be placed behind glass or plexiglass and hung out of direct sunlight to prevent fading. We have made every effort to use acid-free materials to ensure the long life of your print. Your print comes enclosed in an acid-free archival bag – we encourage you to keep this bag for storage if you decide to change out your child’s wall art down the road.
Do you offer framing?
At this time we do not offer framing for our prints. We feel that every customer should be able to choose the exact color frame to match the décor or furniture of the room where the print will be displayed. Since we cannot offer a full selection of frames at this time, our prints are sold double-matted and unframed.
There are many sources for good quality frames. All of our prints and birth records are sized to fit in a standard 11x14 frame. For your convenience we’ve assembled a list of stores where you may find frames.
I don't know the baby’s name or gender. Can I still give a print as a gift?
Yes! Our gift certificates make perfect gifts for situations like this. Simply add a Gift Certificate to your shopping cart and provide us with the recipients’ name and address and we’ll mail the gift certificate, along with redemption instructions in our custom certificate folder and coordinating envelope, topped with a double-faced satin ribbon bow. The recipient can choose their favorite design and provide us with the baby’s details. It’s that simple!
I’d like to order one of your products as a gift. Will it arrive 'gift-ready’?
Yes! Whether you choose to have the print shipped to you to give in person, or shipped directly to the recipient, be assured that your print will arrive in gift-ready condition. We have worked with a box manufacturer to create a custom gift box, which is included free with every order. Your print will arrive double-matted, sealed in an acid-free protective bag, placed in our custom gift box and wrapped with double-faced satin ribbon. You also have the option of adding a free gift enclosure card!
What if I am not comfortable ordering online?
Please be assured that ordering online with us is safe- we have taken every measure to ensure a secure shopping environment for our customers. However, we are pleased to offer you the option of ordering via mail or fax as well as online. You may download our order form, complete it and mail with check, money order or credit card information to: BC Design Studio, Attn: Product Orders, PO Box 10097, Salinas, CA 93912. Or you may fax your order form to (831) 621-4712.
What are my payment options?
We accept Visa, Mastercard and PayPal payments. Checks or money orders are accepted for mail in orders, however these orders will take additional time to process. If you have any questions, please Contact Us.
What are my shipping options in the United States?
We are happy to provide FREE shipping for all orders within the United States as well as to our military via APO/FPO addresses. Our prints are shipped via USPS Priority Mail, while gift certificates are sent via USPS First Class Mail. If you need faster shipping, please contact us for a quote.
Do you accept international orders?
Yes! At this time we accept international orders from 55 countries and regions through PayPal (in most cases, you do not need a PayPal account). Simply place your items in the cart and upon checkout choose PayPal as your payment option. We ship internationally via United States Postal Service International Priority Mail depending on availability. Please refer to the table below for countries and shipping rates:
|
Country
|
Shipping Method
|
Shipping Fee
|
|
Canada
|
International Priority Mail
|
$17
|
|
Australia, Belgium, Denmark, England, Finland, France, Germany, Iceland, Ireland, Israel, Japan, Luxembourg, Netherlands, New Zealand, Norway, Portugal, Scotland, Spain, Sweden, Switzerland
|
International Priority Mail
|
$25
|
|
Austria, Brazil, Chile, China, Costa Rica, Czech Republic, Dominican Republic, Greece, Hong Kong, India, Italy, Malaysia, Poland, Singapore, South Africa, South Korea, Taiwan, Thailand
|
International Priority Mail
|
$24
|
|
Anguilla, Cyprus, Hungary, Jamaica, Latvia, Lithuania, Slovenia, Venezuela
|
International Priority Mail
|
$21
|
|
Argentina, Ecuador, Estonia, Malta, Mexico, Slovakia, Turkey, Uruguay
|
International Priority Mail
|
$22
|
If your country is not listed above, please Contact Us for payment and shipping options. Please note that the customer is responsible for any duty fees that may be charged.
Do you charge sales tax on your products?
Yes, we are required by law to collect sales tax on purchases shipped to California addresses.
Do you offer a guarantee?
Yes, we are proud to offer a 100% satisfaction guarantee on all of our products. If you are not completely happy with your order we will refund the full purchase price!
What is your return policy?
Customer satisfaction is our goal. If you are not completely happy with our products, you may return your item within 90 days of purchase for a full refund.
To return an item:
1. Make a copy of your packing slip, circle the item you are returning and note the reason for return. *If you are seeking a replacement, please use our Contact Us form before returning the product. Please make sure to indicate your order number in the subject line.
2. Package the print, including the packing slip and return via mail to:
BC Design Studio
Attn: Product Returns
PO Box 10097
Salinas, CA 93912
3. Allow 2 weeks from date of mailing for your refund to be processed.
*Please note that all refunds will be issued via check made out to the purchaser and sent to the billing address.
We hope you will love our products as much as we do, but if you have any issues at all, please don't hesitate to Contact Us.
Do you have a catalog?
Our website currently serves as a product catalog, however we would be happy to accomodate your request if you are unable to view our website or would like a printout of all products for someone who does not have internet access. Please Contact Us to place this request.
Do you accept custom design orders?
Yes, we are pleased to offer custom work for those who want a particular design to match a specific theme or colors in a child’s room. We have three options to choose from:
1. Custom Recoloring: We can recolor any image to match the colors in your child's room at an additional cost of $10 per design. To place this type of order, please contact us.
2. Custom Design Print: Suggest a design for us to add to our catalog. We'll create the design and allow you to purchase the first print at no additional charge. Just let us know what design you are looking for! This is an affordable way to get a look that coordinates with your child's room while helping us add to our collection.
3. Original Hand Painted Art: For that one-of-a-kind look, we offer custom hand painted art to match your child's room. The cost is $150.00 for an original 8x10 painting on watercolor paper. Your painting comes matted in one of our four color options. Gift Certificates are also available, contact us for details.
We’d love to work with you to create art for the special child in your life! Please use the Custom Design Contact Form to send us an email.
I like one of your designs, but the colors don’t work with my child’s room. Is there anything you can do?
Yes, we can recolor any image to match the colors in your child's room at an additional cost of $10 per design. To place this type of order, please use our Custom Design Contact Form to send us an e-mail.
Do I have options for font colors?
Yes. The font colors used were chosen because we feel they best compliment the overall look of the print. However, we know that your personal preferences may vary. You are always welcome to ask for a font color change and we will do our best to accomodate your request. Please note your font color change in the comments field when ordering.
Can I order a Wall Art Print with no personalization?
Yes! Some of our customers already have wooden wall letters or other items with the child's name in the room, but love our prints. You may order a Wall Art Print with no personalization- simply enter "no personalization" in the box when ordering. If you have any questions, feel free to Contact Us.
What medium is used to create the paintings?
All of the designs are based on original artwork by Brenna Catalano Rhoades. The paintings are created using gouache, an opaque watercolor. Some designs incorporate pen and pencil work as well to enhance details.
Are the colors I see on your website the actual colors of the product?
We have done our best to accurately represent our designs and products via the photos and information given on this website. However, some colors and fonts may appear different on your computer depending on your monitor settings. If you have any questions about a particular product, we encourage you to Contact Us.
Sometimes typos or errors in information may occur. If you spot something that is incorrect, we’d appreciate it if you let us know!
How do I subscribe to your mailing list?
We keep an email newsletter subscription list that is double opt-in only. When you subscribe to our mailing list via our website you will receive a confirmation email. Once you have confirmed your subscription we will use your email address to send you our newsletter which will notify you of changes or updates to the site, new designs and/or promotions.To subscribe to our mailing list please visit our Newsletter page. We do not share your email address or mailing address with other companies. Please note that when you make a purchase from our site, you will be added to our mailing list. You may choose to opt-out at any time.
How can I give feedback on your products?
We value your business and would love to hear any comments you have about our products, website or designs, as they help us improve our services. When we receive comments from our customers regarding a good experience they’ve had with our products, we are inspired to share this via our Customer Testimonials page. We will ask your permission before we publish any of your comments and you may choose to list only your first name and city to protect your privacy. To give your feedback, please use our Contact Us form.
How do I get permission to use your images for my personal and/or business use?
As an art-based company, we take copyright infringement seriously. All images, designs and photos on this site are property of BC Design Studio and may not be used in any way without express permission of the artist. If you wish to ask permission to use a certain image, or have a licensing inquiry, please Contact Us. All designs are on file with the US Copyright Office and carry the following notice: © Brenna Catalano Rhoades, BC Design Studio, Salinas, CA
How is my personal information used?
Once you order from us, your personal information is used to process your order and is then kept on file. We will use it to contact you if there are any issues with your order, to process returns, and for marketing purposes only if you have agreed to opt-in to our email or mailing lists. We consider your information confidential and do not share your information with outside companies. We encourage you to read our Privacy Policy.
Do you have a store I can visit?
Not at this time. We are a home-based design studio which allows us to keep our overhead low and pass the savings onto you. If you would like to see our wall art designs in person and you live in the Monterey Bay Area please Contact Us and we can schedule an appointment to meet.
