The Custom Design process begins with a consultation- what we like to call an "inspiration session." We'll go over your event details, your stationery needs, theme, color palette and discuss your vision for the invitations. We encourage you to bring/send us any photos, color swatches or other items that you have for reference. The consultation will be with Brenna (sometimes accompanied by husband Jon) and can take place via email or phone- or in person if you live in the Monterey County, California area. In person meetings usually take place at mutually convenient coffee shop.
After the consultation we'll send you an invitation concept overview along with an estimate. If you'd like to proceed, you'll sign a contract and the non-refundable retainer fee of $200 (which will be applied to your final total) will be due at that time. Then we'll work together via email to get the design finalized. You'll receive PDF proofs of the layout, along with an approval form to complete. If you choose, a sample mockup will be mailed to you for final approval, then we'll proceed to production!
The average length of the custom design process is 6-12 weeks. Once the design is finalized and sample approved turnaround time is 4 weeks (excluding silk orders). Please note that we have a minimum $500 order for custom designs.
Note: We work with a select group of Platinum Design clients each year. We suggest you Contact Us as soon as possible to discuss your custom design project and place your deposit to hold your place in our schedule.
Signature Collection:
To order one of our Signature Collection semi-custom invitations, please fill out the Inquiry Form, noting which invitation you'd like, as well as any upgrades. We'll send you a form to provide us with the invitation wording, and a link to purchase the invitations via credit card or PayPal. You'll then receive digital proofs of the invitation via PDF for approval, and once you've signed off we'll start production! Note that shipping will be billed separately when the order is ready in order to get the most accurate pricing.
Our average turnaround time is 4-6 weeks. Rush service is available for an additional fee if our schedule allows. If after you've placed your order you want to see a personalized proof prior to production, we charge a $12 mockup fee- please also allow an extra week in the schedule.You may also want to purchase a Sample invitation prior to ordering.
Luxe Silk Collection:
To order one of our Luxe Silk couture invitations, please fill out the Inquiry Form, noting which collection you are interested in and we'll contact you for more details. Note that silk elements require lots of lead time, average of 12 weeks, so contact us early!
To view our pricing guidelines, visit our Pricing page. Ready to begin? Fill out our Inquiry Form to get started. Know we're right for you? Hold your place in our schedule by paying the Retainer Fee online! Still have questions? Contact Us for clarification.
